Accessibility Statement (AODA)

Our commitment

NextGenix Technologies Inc. is committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity, and we are committed to meeting the needs of people with disabilities in a timely manner.

We do this by identifying and removing barriers to accessibility and by meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation (O. Reg. 191/11).

The standard we hold ourselves to

nextgenix.ca is designed and built to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard referenced by the AODA information and communications standard. We also track WCAG 2.2 and adopt its additional success criteria where they improve the experience.

In practice, that means:

• Semantic HTML with correct landmarks, heading order and page titles
• Every interactive control reachable and operable by keyboard alone, with a visible focus indicator
• Text contrast of at least 4.5:1, and 3:1 for large text, user-interface components and meaningful graphics
• Text alternatives for images, icons and the certification badges shown in our footer
• Accordions, tabs and carousels built with correct ARIA roles, states and relationships
• Layouts that reflow to 320 px and remain usable at 200% zoom without horizontal scrolling
• Respect for the operating-system prefers-reduced-motion setting, which disables our animations and transitions
• Form fields with persistent visible labels, clear error messages and no reliance on colour alone to convey meaning

How we test

Accessibility is verified in more than one way, because automated tooling alone catches only part of the problem:

• Automated axe-core checks running in our continuous integration pipeline on every commit
• Manual keyboard-only walkthroughs of every page and interactive component
• Screen-reader testing with NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android
• Contrast verification of every colour pairing in the design system, in both default and high-contrast modes
• A full manual audit before any significant release, with findings tracked as defects rather than suggestions

Known limitations

We publish what is not yet right, because an honest list is more useful than a claim of perfection.

• Third-party web fonts. Typefaces load from Google Fonts. If that service is slow or blocked, text falls back to a system font, which can shift layout briefly on first paint.
• Long-form legal tables. The cookie table on our privacy page scrolls horizontally on very narrow screens. We are reworking it into a stacked layout.
• Historical PDF material. A small number of older case-study PDFs are not fully tagged. We will provide an accessible alternative on request within three business days.

If you encounter a barrier that is not listed here, please tell us — that is the fastest way for it to get fixed.

Accessible formats and communication supports

On request, we will provide our website content, proposals and other business documents in an accessible format or with communication support, at no additional cost beyond what we would charge anyone else.

We will consult with you about which format works for you — large print, plain text, structured HTML, tagged PDF, or a spoken walkthrough — and provide it in a timely manner. Requests go to accessibility@nextgenix.ca and are acknowledged within two business days.

Accessible customer service

Under the AODA customer service standard, we:

• Welcome people with disabilities who are accompanied by a service animal in the parts of our premises open to the public
• Welcome support persons, and will not charge a support person any fee for admission to an event we host
• Communicate in ways that take a person’s disability into account, including by email, phone, video with captions, or in writing
• Give notice of any planned or unexpected disruption to a facility or service that people with disabilities usually rely on, including the reason, the expected duration and available alternatives
• Train all personnel — employees, contractors and anyone who develops our policies — on accessible customer service, the AODA and the Ontario Human Rights Code as it relates to people with disabilities, within their first month and whenever our policies change

Accessible employment practices

We notify candidates and employees that accommodation is available throughout the recruitment and employment cycle:

• Job postings state that accommodation is available on request during recruitment and assessment
• Successful candidates are told about our accommodation policies when an offer is made
• Individual accommodation plans and documented return-to-work processes are available to employees with disabilities
• Performance management, career development and redeployment processes take individual accommodation plans into account
• Individualised workplace emergency response information is provided where a disability makes it necessary, with the employee’s consent

Multi-year accessibility plan

Our multi-year accessibility plan sets out how we identify, remove and prevent barriers. It is reviewed annually, updated at least once every five years, and available in an accessible format on request.

Current priorities:

• Retire the remaining untagged PDF material and replace it with accessible HTML
• Complete a WCAG 2.2 Level AA gap assessment across the site and close any findings
• Extend automated accessibility checks to every client project template we ship, not only our own site
• Refresh accessible customer service training for all personnel, and add a module on accessible content authoring

Feedback and how to reach us

We want to hear about your experience with our website, our services and our people — particularly if something did not work for you. Feedback can be given by email, phone or post, and you may give it anonymously if you prefer.

Accessibility Coordinator, NextGenix Technologies Inc.
200 Bay Street, Suite 1400, Toronto, ON M5J 2J2, Canada
accessibility@nextgenix.ca · +1 (647) 555-0142

When you contact us about an accessibility barrier, here is what happens:

• We acknowledge your message within 2 business days
• We tell you what we found and what we intend to do within 10 business days
• If a fix will take longer, we give you a target date and an interim way to get what you needed

Feedback is reviewed by our Accessibility Coordinator and, where it points to something systemic, taken to our leadership team. We will respond in the format you asked for.